< img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=173098455540634&ev=PageView&noscript=1" />

Support For PowerHero XL

  • Topics
  • Issue
  • Solution

Unless prompted to do so, do not press the trigger when checking any part of the machine.

Low suction/Spilling out

1.Confirm whether machine gets clogged?
☆ Please have the customer clean the dustbin and filter, power brush, tube etc. Make sure all components are assembled correctly.
2.Confirm whether filter need to be replaced or wash with water?
☆Please clean filter after every use, wash it once a month(filter needs be fully dried before being installed again), replace it every six months.(If machine is used frequently, advise replace filter every three months)
  • Has this service helped you?
Can't Find What You're Looking For?
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
Sign up to get 10% off
your next purchase
Plus exclusive offers, discounts and breaking
news about our latest product launches.
*Discount is only eligible at store.tineco.com

Where is my serial number?

Choose your model

Please choice product
PURE ONE S12
PURE ONE S12 PRO EX
PURE ONE S12 V
PURE ONE S11
PURE ONE X
PURE ONE X TANGO
FLOOR ONE S5 PRO
FLOOR ONE S5
FLOOR ONE S5 COMBO
FLOOR ONE S3
IFLOOR 3
IFLOOR
MODA ONE
A11 TANGO
A11 HERO EX
A11 HERO
A10 TANGO
A10 HERO
A10 SPARTAN
PURE ONE S11 TANGO
PURE ONE S11 SPARTAN
A10 Dash
FLOOR ONE S7 Series
iCARPET Series
T1
CARPET Series
PURE ONE S10
FLOOR ONE S5 STEAM
A10 Essentials
A11 Pet Series
IFLOOR 2 Series
PURE ONE AIR PET
PURE ONE X Essentials
PWRHERO 11
PURE ONE Station
FLOOR ONE S7 Steam
FLOOR ONE S6 Series
PURE ONE S15 Series
PURE ONE AIR
TOASTY ONE